Shipping policy

At Najuvia, we want you to know exactly when and how your order will arrive before you buy. This policy explains where we ship, what it costs, and how long it takes.

Where We Ship

We currently ship to addresses within the United States only, including APO/FPO/DPO addresses. We do not ship internationally at this time.

Shipping Cost

Standard shipping is free on every U.S. order, with no minimum order amount. The total shown at checkout is the total you pay. There are no hidden handling fees.

Where Orders Ship From

Najuvia works with fulfillment partners. Most of our products ship directly from our partners' warehouses in China to your door, with tracking.

Processing Time

Orders are processed and handed to the carrier within 1–3 business days (Monday–Friday, excluding holidays). You will receive a shipping confirmation email with a tracking number once your order ships.

Delivery Time

After your order ships, transit time is typically 7–12 business days.

Total estimated delivery time: 8–15 business days from the date you place your order. Business days do not include weekends or holidays. Occasional delays can happen due to customs clearance, weather, peak seasons, or carrier issues outside our control. If there is an unusual delay with your order, we will contact you.

Order Tracking

You can track your order at any time using the tracking link in your shipping confirmation email or on our Track Your Order page. Please allow up to 48 hours for tracking details to update after you receive your tracking number.

Late or Lost Packages

If your order has not been delivered within 45 days of shipping, contact us and we will send a free replacement or issue a full refund, your choice.

If tracking shows your order as delivered but you cannot find it, please check with neighbors and your local post office first, then contact us within 30 days of the delivery date. We will open an investigation with the carrier and help you resolve it.

Shipping Address

Please double-check your shipping address at checkout. If you notice a mistake, email us right away at info@najuvia.com. We can update the address only before your order has been processed. Packages returned to the sender due to an incorrect or incomplete address provided at checkout can be reshipped, but the reshipping cost will be at the customer's expense.

Returns and Refunds

For returns, refunds, and damaged items, please see our Refund Policy.

Contact Us

Najuvia LLC
5900 Balcones Drive #27331, Austin, TX 78731, United States
Email: info@najuvia.com
Text support: +1 (737) 283-5328 (text only)
Support hours: Monday–Friday, 9:00 AM – 5:00 PM EST