Refund policy
We want you to be happy with your Najuvia order. If something is not right, this policy explains exactly what you can do.
Return Window
You have 30 days from the date your order is delivered to request a return or refund.
Damaged, Defective, Wrong, or Missing Items
If your item arrives damaged or defective, if you received the wrong item, or if parts are missing, contact us within 30 days of delivery with your order number and clear photos or a short video showing the issue. We will send a free replacement or issue a full refund, your choice. You do not need to send the item back unless we ask you to, and if we do, we will cover the return shipping.
Changed Your Mind?
You can return an item for any other reason within 30 days of delivery, as long as it is:
- Unused and in the same condition you received it
- In its original packaging, with all accessories and parts included
For hygiene reasons, pillowcases, sleep masks, bonnets and pillows that have been used or removed from their sealed packaging cannot be returned for a change of mind. They are still fully covered if they arrive damaged or defective.
How to Start a Return
- Email info@najuvia.com with your order number and the item you want to return.
- We will reply within 1–2 business days with a return authorization and the return address. Please do not send items back without contacting us first, as we cannot process returns sent without authorization.
- Ship the item using a trackable shipping method and send us the tracking number.
Return Shipping Costs
For change-of-mind returns, the customer pays the return shipping cost. Returns are sent to our fulfillment partner's warehouse in China, so please keep this in mind when deciding on a return. For damaged, defective, or incorrect items, return shipping is free. We never charge restocking fees.
Refunds
Once your return is received and inspected, we will email you to confirm. Approved refunds are issued to your original payment method within 3 business days. Your bank or card provider may take an additional 5–10 business days to show the refund on your statement.
Because standard shipping is free, there are no shipping charges to refund or deduct.
Lost or Late Orders
If your order has not been delivered within 45 days of shipping, we will send a free replacement or issue a full refund. See our Shipping Policy for details.
Exchanges
If you would like a different color or size, the quickest way is to return the original item for a refund and place a new order.
Order Cancellations
You can cancel your order for a full refund before it has been processed for shipment. Email us as soon as possible. Orders are usually processed within 24 hours. Once an order has shipped, it can no longer be cancelled, but you may return it under this policy.
Contact Us
Najuvia LLC
5900 Balcones Drive #27331, Austin, TX 78731, United States
Email: info@najuvia.com
Text support: +1 (737) 283-5328 (text only)
Support hours: Monday–Friday, 9:00 AM – 5:00 PM EST