Privacy policy

Privacy Policy

Last updated: October 23, 2026

This Privacy Policy describes how NAJUVIA LLC ("NAJUVIA," "we," "us," or "our") collects, uses, protects, and discloses your personal information when you visit, use, or make a purchase on najuvia.com (the "Services"), or otherwise communicate with us. Our store is powered by Shopify, which helps us operate the Services.

Please read this Privacy Policy carefully. By using the Services, you acknowledge that you have read and understand it. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

1. Who We Are (Data Controller)

For the purposes of applicable data protection laws, NAJUVIA LLC is the data controller responsible for your personal information.

Business Name: NAJUVIA LLC
Address: 5900 Balcones Drive #27331, Austin, TX 78731, United States
Email: info@najuvia.com
Text: +1 (737) 283-5328 (text only — please do not call)
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time

2. Personal Information We Collect

When we use the term "personal information" or "personal data," we mean information that identifies or can reasonably be linked to you. It does not include anonymous or de-identified data.

Depending on how you interact with our Services, we may collect or process the following categories of information:

  • Contact information: Your name, billing address, shipping address, phone number, and email address.

  • Financial information: Payment method, transaction details, and payment confirmation. Full payment card numbers are handled by our payment providers and are not stored on our own systems.

  • Account information: Username, password, preferences, and settings.

  • Transaction information: Products you view, add to your cart, purchase, return, exchange, or cancel, as well as your order history.

  • Communications: Information you provide when contacting us, including customer service inquiries and support requests.

  • Device and usage information: Your device type, browser, network connection, IP address, unique identifiers, and interactions with our Services, including information collected through cookies and similar technologies.

3. How We Collect Your Information

We may collect your personal information through the following methods:

  • Directly from you: When you place an order, create an account, subscribe to marketing communications, or contact us.

  • Automatically: Through cookies, pixels, server logs, and similar technologies when you browse or interact with our website.

  • From service providers: Including Shopify, payment processors, shipping providers, and analytics services.

  • From partners and third parties: Including advertising and marketing partners, where permitted by applicable law.

4. How We Use Your Information

We use your personal information for the following purposes:

  • Order fulfillment: To process payments, fulfill orders, arrange shipping, manage returns and refunds, and provide customer support.

  • Account management: To maintain your account, remember preferences, and improve your shopping experience.

  • Communications: To send order confirmations, shipping updates, account notifications, and responses to your inquiries.

  • Marketing and advertising: To send promotional emails or text messages where permitted and to deliver, personalize, and measure advertising through platforms such as Meta and Google.

  • Security and fraud prevention: To authenticate accounts, protect payments, detect fraudulent activity, and prevent misuse of our Services.

  • Analytics and improvement: To understand how customers use our website and improve our products, services, and shopping experience.

  • Legal compliance: To comply with applicable laws, respond to lawful requests, resolve disputes, and enforce our agreements and policies.

You may opt out of marketing communications at any time as described in the "Your Rights and Choices" section.

5. Cookies and Tracking Technologies

We and our service providers may use cookies, pixels, tags, and similar technologies to operate and secure our Services, remember your preferences, analyze website performance, and deliver and measure advertising.

These technologies may include tools provided by Shopify, Meta, Google, and other service providers, depending on the features enabled on our store.

You can manage cookies through your browser settings and, where applicable, through our website's privacy or cookie preference tools. Disabling certain cookies may affect some website functionality.

Where required by applicable law, we recognize valid Global Privacy Control (GPC) signals as requests to opt out of certain sales or sharing of personal information for targeted advertising.

6. How We Disclose Your Information

We may disclose your personal information to the following categories of recipients:

  • Service providers: Shopify, payment processors, shipping carriers, email and SMS providers, analytics services, customer support providers, and cloud storage services.

  • Advertising and marketing partners: Platforms that help us deliver, personalize, and measure advertising, including Meta and Google, where permitted by applicable law.

  • Business partners: Third parties involved in providing services you request or in transactions you authorize.

  • Legal and regulatory authorities: When disclosure is necessary to comply with applicable laws, legal processes, or lawful requests.

  • Business transaction parties: In connection with a merger, acquisition, financing, restructuring, or sale of all or part of our business.

  • Other parties with your consent: When you direct us to disclose information or otherwise authorize the disclosure.

Depending on applicable law and our use of advertising technologies, certain disclosures may qualify as a sale or sharing of personal information for targeted advertising. You may have the right to opt out of such activities.

7. Relationship with Shopify

Our Services are hosted by Shopify, which collects and processes personal information about your use of our store to provide and improve its services.

Information you submit through our store may be transmitted to Shopify and its service providers. Shopify may also process information about your interactions with our store and other merchants to provide certain enhanced features, subject to its own privacy practices.

For more information about how Shopify processes personal information and the rights available to you, please review the Shopify Consumer Privacy Policy and Shopify Privacy Portal through Shopify's official website.

8. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include secure connections, access controls, and payment processing handled by third-party payment providers. Our Shopify-hosted store uses encryption in transit where supported, and payment processing is handled by providers subject to applicable payment security requirements.

We limit access to personal information to those who need it to operate our Services.

However, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security. Please avoid sending sensitive information through unsecured communication channels.

9. Data Retention

We retain personal information for as long as reasonably necessary to provide our Services, fulfill orders, maintain accounts, provide customer support, comply with legal and tax obligations, resolve disputes, and enforce our agreements and policies.

Retention periods may vary depending on the type of information and the purpose for which it was collected. When information is no longer needed, we will take reasonable steps to delete it or de-identify it, subject to applicable legal requirements.

10. Your Rights and Choices

Depending on your location and applicable law, you may have some or all of the following rights regarding your personal information:

  • Right to access: Request access to the personal information we hold about you.

  • Right to know: Request information about the categories and specific pieces of personal information collected, used, or disclosed about you, where applicable.

  • Right to deletion: Request deletion of your personal information, subject to applicable exceptions.

  • Right to correction: Request correction of inaccurate personal information.

  • Right to portability: Request a copy of your personal information in a portable format, where applicable.

  • Right to opt out: Opt out of the sale or sharing of personal information for targeted advertising, where applicable.

  • Right to withdraw consent: Withdraw consent where processing is based on your consent.

  • Right to object or restrict processing: Exercise these rights where provided by applicable law.

We honor valid Global Privacy Control signals where required by law.

Marketing Communications

You can unsubscribe from promotional emails using the unsubscribe link included in the message. You can opt out of marketing text messages by replying STOP, where supported.

Even if you opt out of marketing communications, we may continue to send necessary transactional messages, such as order confirmations, shipping notifications, and important account updates.

How to Exercise Your Rights

To submit a privacy request, contact us at info@najuvia.com.

We may need to verify your identity before processing your request. Where permitted by law, you may authorize another person to submit a request on your behalf.

We will respond within the time required by applicable law. We will not unlawfully discriminate against you for exercising your privacy rights.

11. Children's Privacy

Our Services are not intended for children who are below the applicable age of digital consent or majority in their jurisdiction.

We do not knowingly collect personal information directly from children in violation of applicable law. We do not knowingly sell or share the personal information of individuals under 16 for targeted advertising where prohibited by applicable law.

If you believe a child has provided us with personal information inappropriately, please contact us at info@najuvia.com so we can review the matter and take appropriate action.

12. Third-Party Links

Our Services may contain links to third-party websites, applications, or services that we do not own or control.

We are not responsible for the privacy practices, security, or content of those third parties. We encourage you to review their privacy policies before providing personal information to them.

13. International Users

NAJUVIA LLC is based in the United States, and our store is intended primarily for customers in the United States. We currently state that we sell and ship within the United States.

If you access our Services from outside the United States, your personal information may be transferred to, stored in, and processed in the United States or other countries where our service providers operate.

Where required by applicable law, we will use appropriate safeguards for international transfers of personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or operational needs.

When we make changes, we will publish the updated policy on this page and revise the "Last updated" date. We encourage you to review this page periodically.

15. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or wish to exercise your privacy rights, please contact us:

NAJUVIA LLC
5900 Balcones Drive #27331
Austin, TX 78731
United States

Email: info@najuvia.com
Text: +1 (737) 283-5328 (text only)
Support Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time